Our Current COVID-19 Response
As you know, the world is experiencing a crisis in the form of the coronavirus (COVID-19) pandemic. This has given investors ample reason to wonder about the security of their financial future, as well as their personal health and wellbeing.
Our number one priority is the safety and health of our employees and our clients in all locations. As have many institutions across our industry, Moors & Cabot is taking steps to ensure that we can continue supporting our clients to the best of our ability. We would like to share information about the plans we have in place in the hopes that it will help put your mind at ease when it comes to your accounts.
A Strategic Response
Moors & Cabot has established a cross-functional COVID-19 response team. We have prevention measures in place corporate-wide, and we are coordinating with local health officials, office facilities managers, and cleaning services for the health and safety of our employees and our clients.
We are taking both a strategic and a tactical approach to contingency planning and with our communication procedures to ensure business continuity. Core personnel have access to our offices to process incoming mail, and clients who cannot send physical forms or letters of authorization by mail can now take pictures of completed forms and letters with a cell phone camera and e-mail them to their advisors as long as the following criteria are met:
The form must be complete, legible, and signed.
Copies of any required accompanying documentation is included.
The entire form must be pictured, including the bar code at the top and the version date at the bottom.
Please click on the icons below for examples of forms that are in good order and forms that are not in good order.
To best protect our clients and employees, 90% of our workforce is working from home, and—as is being done across the industry—we are using our technology as a replacement for in-person meetings. The following measures are currently in place:
Clients can reach their advisors using the same phone numbers they use when calling their advisors at their offices.
Moors & Cabot has video conferencing capabilities to allow advisors to connect with clients face-to-face. If there are any difficulties, our advisors and IT group are ready to provide assistance.
There will always be someone from Moors & Cabot to answer a client call.
Limiting In-Person Meetings and Canceling Travel
All business travel will be cancelled until further notice. Additionally, we are currently unable to host client meetings in our offices. If an in-person meeting is absolutely warranted, advisors may come to clients at their own discretion, but if they do, they may ask clients if they feel they may have been exposed to the coronavirus or have traveled recently to higher risk areas.
We have a plan, and we are prepared. Please keep in mind that the situation is rapidly evolving, and we will keep you updated via the Moors & Cabot website, as well as our social media pages. Please check these sources frequently for updates.